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Shipping information: It is still possible to collect your orders directly from us in the store without contact. Please pay attention to our fixed times. Stay healthy!

Shipping Information/Returns

SHIPPING TO GERMANY

We will ship by DHL / Deutsche Post AG.

The shipping costs within Germany are from 4,90 EUR. From a delivery of 60.00 EUR, excluding concert tickets and gift cards, shipping within Germany is free of charge.

Orders with a value of € 120.00 or more which include a preorder (except tickets) are delivered free of charge in two parts within Germany if items are available immediately.

Please pay attention to the correct delivery address and  your availability. If this returns to us for one of the reasons explained, we will unfortunately charge you 10,00 € postage for the delivery and for the return costs.

SHIPPING TO AUSTRIA, BELGIUM, FRANCE & NETHERLANDS

We ship with DHL / Deutsche Post AG (standard) or by Maxibrief (only insured up to 20 EUR. Shipping is at the risk of the customer)

The postage costs are

up to 700 g we charge 9.90 EUR (DHL)
up to 1.7 kg we charge 10.20 EUR (DHL)
up to 2.7 kg we charge 10.50 EUR (DHL)
up to 3.7 kg we charge 10.90 EUR (DHL)
up to 4.7 kg we charge 11.50 EUR (DHL)
up to 5.7 kg we charge 11.90 EUR (DHL)

From a delivery value of 160 EUR, excluding concert tickets and vouchers, shipping is free.

SHIPPING TO CZECH REPUBLIC, DENMARK, LUXEMBOURG, MONACO & POLAND

We ship with DHL / Deutsche Post AG (standard) or by Maxibrief (only insured up to 20 EUR. Shipping is at the risk of the customer)


The postage costs are

up to 500 g we charge 8.90 EUR (Maxibrief / Deutsche Post AG)
up to 700 g we charge 12.50 EUR (Maxibrief / Deutsche Post AG) or 13.50 EUR (DHL)
up to 1.7 kg we charge 13.90 EUR (DHL)
up to 2.7 kg we charge 14.50 EUR (DHL)
up to 3.7 kg we charge 15.10 EUR (DHL)
up to 4.7 kg we charge 15.90 EUR (DHL)
up to 5.7 kg we charge 16.50 EUR (DHL)

From a delivery value of 160 EUR, excluding concert tickets and vouchers, shipping is free.

SHIPPING TO GREECE, ITALY, SWEDEN, SPAIN & REST OF THE EUROPEAN UNION

We ship with DHL / Deutsche Post AG (standard) or by Maxibrief (only insured up to 20 EUR. Shipping is at the risk of the customer)


The postage costs are

up to 500 g we charge 8.90 EUR (Maxibrief / Deutsche Post AG)
up to 700 g we charge 12.50 EUR (Maxibrief / Deutsche Post AG) or 14.00 EUR (DHL)
up to 1.7 kg we charge 14.90 EUR (DHL)
up to 2.7 kg we charge 15.70 EUR (DHL)
up to 3.7 kg we charge 16.60 EUR (DHL)
up to 4.7 kg we charge 17.40 EUR (DHL)
up to 5.7 kg we charge 18.20 EUR (DHL)

From a delivery value of 160 EUR, excluding concert tickets and vouchers, shipping is free.

SHIPPING TO LIECHTENSTEIN & SWITZERLAND

We ship with DHL / Deutsche Post AG (standard) or by Maxibrief (only insured up to 20 EUR. Shipping is at the risk of the customer)


The postage costs are 

up to 500 g we charge 8.90 EUR (Maxibrief / Deutsche Post AG)
up to 700 g we charge 12.50 EUR (Maxibrief / Deutsche Post AG) or 18.30 EUR (DHL)
up to 1.7 kg we charge 19.50 EUR (DHL)
up to 2.7 kg we charge 20.70 EUR (DHL)
up to 3.7 kg we charge 21.90 EUR (DHL)
up to 4.7 kg we charge 23.10 EUR (DHL)
up to 5.7 kg we charge 24.30 EUR (DHL)

WORLDWIDE SHIPPING

The freight costs abroad can be easily shown during your order in the shopping cart. They vary depending on the transporter, as well as their size and weight, from country to country.

We ship with DHL / Deutsche Post AG (standard) or by Maxibrief (only insured up to 20 EUR. Shipping is at the risk of the customer).

PERSONAL PICK UP AT CORETEX STORE

You also have the option to order online and then pick up directly at our store at Oranienstrasse 3 in 10997 Berlin, Germany. This saves freight costs.

If you pay your order immediately online, we will reserve the item for you to pick up.

If you want to pay the item by pick up, we reserve these items 3 days from order date for you.

If no pick up has been made by then, we will automatically return the item to the sale.

COMPLAINTS

Please contact our complaints department by email

reklamation@coretexrecords.com

Here you will be helped quickly and uncomplicated.

RETURNS

If you do not like an article, please send it back to the following address:

CORETEX RECORDS HANDELS GMBH

Attn Retourenabteilung

Oranienstr. 3

10997 Berlin, Germany

The purchase price will be sent to your bank account within 14 days. Please provide your transfer information to the package.

If, by returning single or all items of an order, the shipping costs are not exceeded, the customer will be charged the respective postage surcharge.

The goods must be returned to us in perfect condition. Therefore, please pay attention to the correct packaging of the return.

Worn, washed, crumpled or damaged goods are not credited.

EXCHANGE

We do not offer direct exchange of ordered items. If you do not wish to keep an item, please return it to us in accordance with our return conditions and simply place a new order to receive your selected item, e.g. in a different size or color.

The estimated shipping costs can only be used if the basket is not empty.