Shipping Information/Returns
SHIPPING TO GERMANY
We will ship by DHL.
The shipping costs within Germany are from 5,99 EUR. From a delivery of 75.00 EUR, excluding concert tickets and gift cards, shipping within Germany is free of charge.
Please pay attention to the correct delivery address and your availability. If this returns to us for one of the reasons explained, we will unfortunately charge you 10,00 € postage for the delivery and for the return costs.
SHIPPING TO AUSTRIA, BELGIUM, FRANCE & NETHERLANDS
We ship with DHL .
The postage costs are
up to 700 g we charge 9.90 EUR (DHL)
up to 1.7 kg we charge 10.20 EUR (DHL)
up to 2.7 kg we charge 10.50 EUR (DHL)
up to 3.7 kg we charge 10.90 EUR (DHL)
up to 4.7 kg we charge 11.50 EUR (DHL)
up to 5.7 kg we charge 11.90 EUR (DHL)
From a delivery value of 180 EUR, excluding concert tickets and vouchers, shipping is free.
SHIPPING TO CZECH REPUBLIC, DENMARK, LUXEMBOURG, MONACO & POLAND
We ship with DHL .
The postage costs are
up to 700 g we charge 13.50 EUR (DHL)
up to 1.7 kg we charge 13.90 EUR (DHL)
up to 2.7 kg we charge 14.50 EUR (DHL)
up to 3.7 kg we charge 15.10 EUR (DHL)
up to 4.7 kg we charge 15.90 EUR (DHL)
up to 5.7 kg we charge 16.50 EUR (DHL)
From a delivery value of 180 EUR, excluding concert tickets and vouchers, shipping is free.
SHIPPING TO GREECE, ITALY, SWEDEN, SPAIN & REST OF THE EUROPEAN UNION
We ship with DHL.
The postage costs are
up to 700 g we charge 14.00 EUR (DHL)
up to 1.7 kg we charge 14.90 EUR (DHL)
up to 2.7 kg we charge 15.70 EUR (DHL)
up to 3.7 kg we charge 16.60 EUR (DHL)
up to 4.7 kg we charge 17.40 EUR (DHL)
up to 5.7 kg we charge 18.20 EUR (DHL)
From a delivery value of 180 EUR, excluding concert tickets and vouchers, shipping is free.
SHIPPING TO LIECHTENSTEIN & SWITZERLAND
We ship with DHL.
The postage costs are
up to 700 g we charge 18.30 EUR (DHL)
up to 1.7 kg we charge 19.50 EUR (DHL)
up to 2.7 kg we charge 20.70 EUR (DHL)
up to 3.7 kg we charge 21.90 EUR (DHL)
up to 4.7 kg we charge 23.10 EUR (DHL)
up to 5.7 kg we charge 24.30 EUR (DHL)
WORLDWIDE SHIPPING
The freight costs abroad can be easily shown during your order in the shopping cart. They vary depending on the transporter, as well as their size and weight, from country to country.
We ship with DHL.
PERSONAL PICK UP AT CORETEX STORE
You also have the option to order online and then pick up directly at our store at Oranienstrasse 3 in 10997 Berlin, Germany. This saves freight costs.
If you pay your order immediately online, we will reserve the item for you to pick up.
If you want to pay the item by pick up, we reserve these items 3 days from order date for you.
If no pick up has been made by then, we will automatically return the item to the sale.
COMPLAINTS
Please contact our complaints department by email
reklamation@coretexrecords.com
Here you will be helped quickly and uncomplicated.
RETURNS
If you do not like an article, please send it back to the following address:
CORETEX RECORDS HANDELS GMBH
Attn Retourenabteilung
Oranienstr. 3
10997 Berlin, Germany
The purchase price will be sent to your bank account within 14 days. Please provide your transfer information to the package.
If, by returning single or all items of an order, the shipping costs are not exceeded, the customer will be charged the respective postage surcharge.
The goods must be returned to us in perfect condition. Therefore, please pay attention to the correct packaging of the return.
Worn, washed, crumpled or damaged goods are not credited.
EXCHANGE
We do not offer direct exchange of ordered items. If you do not wish to keep an item, please return it to us in accordance with our return conditions and simply place a new order to receive your selected item, e.g. in a different size or color.