Shipping Information/Returns
GERMANY
Shipping & Delivery with DHL / Deutsche Post
We ship all orders reliably with DHL or Deutsche Post AG.
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Flat rate: โฌ5.99 per order
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Free shipping within Germany for orders over โฌ90
(concert tickets and gift vouchers excluded)
Important note on delivery:
Please ensure your shipping address is correct and someone can accept the delivery.
If a package is returned due to an incorrect address or non-acceptance, we unfortunately must charge a return fee of โฌ5.00.
If you wish to have the order shipped again, the shipping costs will apply again.
AUSTRIA, FRANCE, BELGIUM, NETHERLANDS, ITALY, SPAIN, UNITED KINGDOM
Flat rate shipping by country
For international shipping, we charge the following flat rates per order. Shipping is handled via the reliable DHL International Premium Service โ fast, secure, and trackable.
Country | Shipping Cost (Flat Rate) |
---|---|
๐ฆ๐น Austria | โฌ8.00 |
๐ซ๐ช Belgium | โฌ9.20 |
๐ณ๐ฑ Netherlands | โฌ9.20 |
๐ฎ๐น Italy | โฌ10.30 |
๐ช๐ธ Spain | โฌ10.10 |
๐ซ๐ท France | โฌ11.70 |
๐ฌ๐ง United Kingdom | โฌ19.00 |
Notes:
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Shipping via DHL International Premium Service
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Flat shipping cost per order, regardless of item quantity
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Tracking included
Free shipping within the European Union for orders over โฌ250
(concert tickets and gift vouchers excluded)
REST OF EUROPE
Shipping with DHL International Premium Service (based on weight)
We use the reliable DHL International Premium Service โ fast, secure, and trackable.
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Prices are calculated per started kilogram
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Exact shipping costs will be displayed during checkout
Region | Shipping From (per started kg) |
๐ฉ๐ฐ Denmark, ๐ฑ๐บ Luxembourg, ๐ฒ๐จ Monaco, ๐ต๐ฑ Poland, ๐จ๐ฟ Czech Republic, ๐ฆ๐ฉ Andorra, ๐ธ๐ฒ San Marino, ๐ธ๐ฐ Slovakia, ๐ธ๐ฎ Slovenia, ๐บ๐ญ Hungary, ๐ป๐ฆ Vatican City | โฌ16.70 |
๐ง๐ฌ Bulgaria, ๐ช๐ช Estonia, ๐ฌ๐ท Greece, ๐ฎ๐ช Ireland, ๐ญ๐ท Croatia, ๐ฑ๐ป Latvia, ๐ฑ๐น Lithuania, ๐ฒ๐น Malta, ๐ต๐น Portugal, ๐ท๐ด Romania | โฌ17.20 |
๐ซ๐ฎ Finland, ๐ธ๐ช Sweden | โฌ22.00 |
๐ฆ๐ฑ Albania, ๐ง๐พ Belarus, ๐ง๐ฆ Bosnia and Herzegovina, ๐ซ๐ด Faroe Islands, ๐ฎ๐ธ Iceland, ๐ฒ๐ช Montenegro, ๐ฒ๐ฐ North Macedonia, ๐ณ๐ด Norway, ๐ฒ๐ฉ Moldova, ๐ท๐ธ Serbia, ๐บ๐ฆ Ukraine | โฌ26.60 |
๐ฑ๐ฎ Liechtenstein, ๐จ๐ญ Switzerland | โฌ26.70 |
Note:
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Tracking and insurance are included
Free shipping within the European Union for orders over โฌ250
(concert tickets and gift vouchers excluded)
REST OF THE WORLD
Shipping costs for international orders can be easily viewed in your cart during checkout. They vary depending on the carrier, package size, weight, and destination country.
We ship with DHL.
DHL PรCKCHEN INTERNATIONAL (no tracking/insurance)
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Maximum weight: up to 2 kg
Important:
DHL Pรคckchen International does not include tracking or insurance.
The buyer assumes all risk in case of loss or damage during transport.
Country / Region | Flat Rate Shipping |
๐ฉ๐ฐ Denmark | โฌ10.50 |
๐ซ๐ฎ Finland | โฌ10.50 |
๐ฌ๐ท Greece | โฌ10.50 |
๐ฎ๐ช Ireland | โฌ10.50 |
๐ญ๐ท Croatia | โฌ10.50 |
๐ต๐ฑ Poland | โฌ10.50 |
๐ต๐น Portugal | โฌ10.50 |
๐ธ๐ช Sweden | โฌ10.50 |
๐ธ๐ฐ Slovakia | โฌ10.50 |
๐ธ๐ฎ Slovenia | โฌ10.50 |
๐จ๐ฟ Czech Republic | โฌ10.50 |
๐จ๐ญ Switzerland | โฌ15.50 |
Rest of the world | โฌ18.50 |
Recommendation:
For valuable or important orders, we recommend using DHL International Premium Service (with tracking and insurance) for a safer delivery.
IN-STORE PICKUP AT CORETEX STORE
You can also order online and pick up your order directly at our store:
Oranienstrasse 3, 10997 Berlin โ and save on shipping costs.
If you pay for your order online, we will reserve the item for you until pickup.
If you choose to pay upon pickup, we will hold the item for 3 days from the order date.
After that, the item will be released back for sale.
COMPLAINTS
Please contact our complaints department via email:
reklamation@coretexrecords.com
We will assist you quickly and easily.
RETURNS
If you are not satisfied with an item, you can return it (sufficiently prepaid) to:
Coretex Records Handels GmbH
Attn: Returns Department
Oranienstr. 3
10997 Berlin
Germany
We will refund the purchase price to your customer account or bank account within 14 days.
Please include your bank details in the return package if you wish a direct transfer.
If your return causes the order total to fall below the free shipping threshold, the flat shipping cost will be deducted retroactively.
SHIPPING AREA
We ship worldwide.
EXCHANGES
We do not offer direct exchanges.
If you'd like to replace an item, please return it according to our return policy and place a new order for the desired item, e.g. in a different size or color.
Shipping costs can only be calculated once items are added to the shopping cart.